Paperless Pipeline Customers Discover why real-estate offices love Pipeline
We launched paperless pipeline in 2011. For our office of 130+ agents with an average age of 55, we knew that going paperless wouldn't be welcomed with open arms by everyone.
Time, training, and patience gave us a 100% adoption rate. ALL of our agents use pipeline, some more intensely than others, but all use it. To this day (two years later) I still have people who initially balked that we were going “to the cloud” with their transactions that now sing the praises of Pipeline. Access to their complete file from anywhere, effortlessly looking up individual documents from their closed transactions, and the ability to show up at a settlement with nothing but their iPad are all reasons that our agents continue to love this system.
From an operational perspective, we have full access to all of the details of a transaction at all times, and 100% transparency to our agents and staff. This helped immensely in training our staff.- Tavia Ritter, IT Operations Manager RE/MAX of Reading, Pennsylvania 130 agent office
5 years later...
Over the course of the last 5 years it has changed the way we handle everything, from the way we train our staff to the way we introduce new agents to the office.
We were the first in our area to move to a digital transaction platform, so our agents were already used to this when competitors came around trying to recruit based on technology advancements. Pipeline is such an easy system to use that when out of office co-op agents started coming around with a national competitor our agents were super-thankful we made the leap to Pipeline instead. Of course this has saved us money on paper, to the tune of nearly $15k/year. Seriously, $15k. On the flip side, we did hire an additional staff member who monitors Pipeline for our large busy office.
Paperless Pipeline has also allowed us to create an efficient Transaction Coordinator service, which is billable in our office. Before Pipeline, it was two staffers working on their own, each handling transactions in their own way. Now, with the help of an extremely talented staff member as a team lead, the processes and transparency have allowed our Transaction Coordination team to work more efficiently and hop in on a moment’s notice to pick up where a team member left off.
A few other things that come to mind:
- Mobility - agents don’t need to be in a physical office
- Ease of use with other systems – DocuSign, ZipFormPlus
- Transparency of transactions – agents know going to a settlement what docs are needed and what is done/not done on a transaction.
So… 5 years later, I am still a fan – okay, a super-fan.
who have started using the system.
Since implementing Paperless Pipeline in our real estate office, I have heard nothing but positive comments from our agents who have started using the system. It is user-friendly with so many cool features that make going paperless easy instead of intimidating.
We love it and would highly recommend it to anyone thinking about using a similar system.
The people at Paperless Pipeline are great with offering support and taking input on new ideas to add to the system, as well.- Nancy Plotts, Area Director Nathan Grace Real Estate, Dallas 65+ agents / 2 offices
Why It's Expensive to Keep Filing Cabinets
Learn how Chris eliminated filing cabinets and now handles his real estate transactions online in half the time with Paperless Pipeline.
Paperless Pipeline allows us to track our transactions no matter where we are. This has been especially helpful with all the snow days we have spent out of office. Our agents can be self-sufficient and efficient after normal business hours. Every transaction is literally at our fingertips at any time.- Reed Brinton, Broker RE/MAX Legacy, Kansas City 18+ agents
I have been with RE/MAX for over 25 years and have used many different real estate softwares.
Using Paperless Pipeline is stress-free for me and the agents. Very user-friendly... love when we get new agents and they have no problem adapting to the Pipeline.
Your training and support staff are excellent..never have had to wait for an answer to a question or them solving an issue of some sort. They are great. Thank you very much for your outstanding customer and technical service.
Any office, regardless of their size, should not hesitate to make the investment in such a solid product!- Martie Young, Office Administrator RE/MAX Victory, Cincinnati 100+ agents / 2 offices
Paperless Pipeline has been the easiest product rollout we’ve ever done. The interface is simple and intuitive, and even our least tech savvy agents and staff have been able to use the platform efficiently in a couple of weeks. For increasingly mobile agents, it ensures their paperwork is submitted in a timely manner and accessible wherever they are. And, the customer service from Paperless Pipeline has been superior. They are responsive and thoughtful in addressing your needs. It’s refreshing to work with a tech company that gets how real people work.- Kris Keener, Agent Business Support RE/MAX Equity Group, Oregon 550 agent office
Brokers: Are Your TC's This Happy?
See how Jenny went from stressed to overjoyed with the transition to Paperless Pipeline.
Paperless Pipeline has been a breath of fresh air to my business. It has helped me be more efficient, organized, and has truly revolutionized the way real estate is done. Thanks, Paperless Pipeline.- Bryan Harlee, Broker/Owner First Trust Realty, Maryland 9 agent office
As a real estate admin, my transition from managing paperwork on my own to using Paperless Pipeline has been seamless. The platform is extremely user-friendly, making the learning curve very minimal. I was up and running, and easily tracking my transactions in no time with 100% support from the Paperless Pipeline staff.- Laura Kingsbury, Administrative Coordinator Andrew Mitchell & Company, Massachusetts 15+ agent office
What Is It Really Like To Go Paperless?
Meet Brent, a non-techie agent from Tennessee, who now easily manages his real estate documents online using Paperless Pipeline.
and easy to access.
Managing paperwork before Paperless Pipeline was a nightmare! Agents found themselves scrambling at the last minute to make sure all documents were accounted for... Paperless Pipeline brings me peace of mind knowing our files are safe and easy to access.- Letty Arellano, Designated Broker Welcome Home Yuma Realty, Arizona
Simple, cost effective, and it works!
Paperless Pipeline is a great solution for our office. Not only did we get rid of a warehouse full of old files, but now the agents and staff can access their files anytime, from anywhere. State auditors are happy with it and gave it their approval. Simple, cost effective, and it works!- Lori Reece, Broker/Owner RE/MAX Whatcom County, Inc., Washington 75+ agent office
Paperless Pipeline has made our office experience much more efficient and organized. Even the least computer-savvy agents have grown to love it. Go paperless...you won't regret it!- Jenny Yager, Transaction Admin Coldwell Banker ProWest, Oregon Coldwell Banker Premier Office
Interview With A Top 10 RE/MAX
Robb saves $1,500 a month with Paperless Pipeline his agents love the ability to work from anywhere.
Tracy and I have worked at Charles Rutenberg Realty for nearly 9 years, and Paperless Pipeline is by far the best. They have taken time to find out what is most important to our company for simple but secure document management, and they have incorporated changes that have improved our processes and made things easier for our agents. In rare occasions when there is a problem, we know we can count on the staff at Paperless Pipeline for support and resolution as quickly as possible.- Megan Vokac, Agent Advocate Charles Rutenberg Realty, Illinois Chicago Tribune's Top 100 Workplaces
I carry an average of 70 listings and can't imagine carrying that many files around. I love that I can access EVERYTHING on my phone, iPad or home computer. Paperless Pipeline is easy to use and keeps our office totally organized.- Chris Millsap, Owner/ Designated Broker RE/MAX Advantage-Lake Chelan, Washington RE/MAX 100% Club
Your team is great! I thought it would be cool to be able to assign due dates automatically based on a specific parameter, and a couple of days later it magically appeared! If you're starting a real estate company and have to decide between Paperless Pipeline and an office chair, get Paperless Pipeline and sit on the floor. It's that good!- Darren Montgomery, Data Analyst Coldwell Banker Gosslee, Louisiana 130+ agent office