{"id":4307,"date":"2023-12-13T10:46:38","date_gmt":"2023-12-13T15:46:38","guid":{"rendered":"https:\/\/www.paperlesspipeline.com\/blog\/?p=4307"},"modified":"2024-06-18T10:49:35","modified_gmt":"2024-06-18T14:49:35","slug":"resident-realty-chooses-paperless-pipeline-for-reliability-and-security","status":"publish","type":"post","link":"https:\/\/www.paperlesspipeline.com\/blog\/resident-realty-chooses-paperless-pipeline-for-reliability-and-security","title":{"rendered":"Resident Realty Chooses Paperless Pipeline For Reliability And Security"},"content":{"rendered":"\n

Resident Realty<\/a> was founded in 2000 by Craig Plantz. Craig started in the real estate industry in 1992 and worked for several companies throughout his career before opening his own brokerage. <\/p>\n\n\n\n

When he started his company, he knew he wanted to do things differently. He understood that agents had to split commission fees and often ended up losing large sums. <\/p>\n\n\n\n

So, he decided to set up his brokerage differently. \u201cWe barely charge our agents,\u201d he says. At Resident Realty, commission is not split between agents and the company. Instead, there is only a transaction fee. <\/p>\n\n\n\n

As a result of this transaction fee model, agents are able to adjust their commission however they see fit.<\/p>\n\n\n\n

When the company started over 23 years ago, they were the first to use this brokerage model.<\/p>\n\n\n\n

Craig says his model is the reason he now has 600 agents in Colorado and more than 40 in Texas. Resident Realty also recently opened in Arizona and has big plans to enter 200 different markets across the country in the next few years.<\/p>\n\n\n\n

What Was Resident Realty Looking For in a Software Solution?<\/h2>\n\n\n\n

Craig says he had plenty of software and back-office tools in play when he started his business. But he never felt they were secure enough. \u201cI wasn\u2019t comfortable that I could maintain the security properly,\u201d he says.<\/p>\n\n\n\n

He was also looking for a system that was affordable and reliable, two factors that are really important to him.<\/p>\n\n\n\n

What Happened When Resident Realty Moved to Paperless Pipeline?<\/h2>\n\n\n\n

When Craig discovered Paperless Pipeline, he knew he\u2019d found the affordable transaction management system he needed.<\/p>\n\n\n\n

Security<\/h3>\n\n\n\n

Craig\u2019s concerns about security were immediately addressed when he made the move to Paperless Pipeline. His team found the software to be a highly secure platform, which gave them complete peace of mind.<\/p>\n\n\n\n

Reliability <\/h3>\n\n\n\n

Another thing Craig finds important about any software he uses, is that it has to be reliable. He says the fact that Paperless Pipeline \u201cdoesn\u2019t go down\u201d means he can run an even more efficient brokerage that\u2019s always up and running.<\/p>\n\n\n\n

Simple to manage<\/h3>\n\n\n\n

The overall simplicity of Paperless Pipeline and how easy it is to train people really impressed Craig from early on.<\/p>\n\n\n\n

Additional functionalities<\/h3>\n\n\n\n

Craig says the other platforms he explored were extremely expensive and didn\u2019t offer any additional functionality. <\/p>\n\n\n\n

He mentions that being able to use different templates for each of his markets is extremely useful and helps make his operations seamless.<\/p>\n\n\n\n

\u201cI\u2019m very happy with your product, and I\u2019m happy with the customer service,\u201d he says.<\/p>\n\n\n\n

Customer service<\/h3>\n\n\n\n

Craig feels that other solutions didn\u2019t provide the high standard of service he has been receiving ever since Resident Realty switched to Paperless Pipeline.<\/p>\n\n\n\n

Craig\u2019s Advice on Finding the Right Tools and Software<\/h2>\n\n\n\n

We asked Craig what advice he\u2019d give to people who are searching for the right real estate software, especially new brokers. He said his pointers are always the same:<\/p>\n\n\n\n