{"id":1292,"date":"2012-04-03T10:30:08","date_gmt":"2012-04-03T17:30:08","guid":{"rendered":"http:\/\/www.paperlesspipeline.com\/blog\/?p=1292"},"modified":"2012-04-03T10:30:08","modified_gmt":"2012-04-03T17:30:08","slug":"understanding-feedback","status":"publish","type":"post","link":"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback","title":{"rendered":"Understanding Feedback"},"content":{"rendered":"<p>Our customers are a great bunch&#8230;they come to us all the time with helpful feedback, praise, and feature requests.\u00a0A common request might sound something like this:<\/p>\n<blockquote><p>I want to be able to click on the agents column to sort by agents.<\/p><\/blockquote>\n<p>Before we process that feedback, we need to consider the thought process that customer went through:<\/p>\n<ol>\n<li>I&#8217;m trying to do something.<\/li>\n<li>This is way #%*$ing harder than I think it ought to be.<\/li>\n<li>I think Paperless Pipeline should change X. Then I&#8217;d be able to do this thing easier.<\/li>\n<\/ol>\n<p>Customers usually only tell us the last part, however. To come to an elegant solution that will work for our users, it&#8217;s important for us to dig into the feature request to learn more:<\/p>\n<ul>\n<li>Why do you think that would be useful?<\/li>\n<li>What are you trying to accomplish that would be made easier \/ faster \/ better with that change?<\/li>\n<\/ul>\n<p>And once we fully understand their feedback, we start asking ourselves many more questions:<\/p>\n<ul>\n<li>Would this change benefit the vast majority of our users?<\/li>\n<li>Would this change make Paperless Pipeline more or less complicated?<\/li>\n<li>Is this change easy to understand and intuitive for new users?<\/li>\n<li>Will this change make our users happier?<\/li>\n<\/ul>\n<p>After considering all these factors and more, we can decide the best way to solve their problem. It may end up being exactly as the customer had designed it or it may be a totally different solution altogether.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our customers are a great bunch&#8230;they come to us all the time with helpful feedback, praise, and feature requests.\u00a0A common request might sound something like this: I want to be able to click on the agents column to sort by &hellip; <br \/><a href=\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback\" class=\"excerpt-continue-reading\">Continue reading <span class=\"meta-nav\">&raquo;<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1292","post","type-post","status-publish","format-standard","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Understanding Feedback | Paperless Pipeline Blog<\/title>\n<meta name=\"description\" content=\"How we process our customers feedback to be sure we come up with the perfect solution not just for them, but for all of our users.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Understanding Feedback | Paperless Pipeline Blog\" \/>\n<meta property=\"og:description\" content=\"How we process our customers feedback to be sure we come up with the perfect solution not just for them, but for all of our users.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback\" \/>\n<meta property=\"og:site_name\" content=\"Effective Transaction Management Tips for Real Estate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/paperlesspipeline\" \/>\n<meta property=\"article:published_time\" content=\"2012-04-03T17:30:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.paperlesspipeline.com\/blog\/wp-content\/uploads\/2021\/02\/gatsby-social-img-fb-og.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Tim\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tim\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback\"},\"author\":{\"name\":\"Tim\",\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/#\/schema\/person\/9b66c8fb2e1ffb2cc3142337a60ee2ff\"},\"headline\":\"Understanding Feedback\",\"datePublished\":\"2012-04-03T17:30:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback\"},\"wordCount\":245,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/#organization\"},\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback\",\"url\":\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback\",\"name\":\"Understanding Feedback | Paperless Pipeline Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/#website\"},\"datePublished\":\"2012-04-03T17:30:08+00:00\",\"description\":\"How we process our customers feedback to be sure we come up with the perfect solution not just for them, but for all of our users.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.paperlesspipeline.com\/blog\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Understanding Feedback\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/#website\",\"url\":\"https:\/\/www.paperlesspipeline.com\/blog\/\",\"name\":\"Effective Transaction Management Tips for Real Estate\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.paperlesspipeline.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/#organization\",\"name\":\"Paperless Pipeline\",\"url\":\"https:\/\/www.paperlesspipeline.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.paperlesspipeline.com\/blog\/wp-content\/uploads\/2020\/10\/email-header-icon-round.png\",\"contentUrl\":\"https:\/\/www.paperlesspipeline.com\/blog\/wp-content\/uploads\/2020\/10\/email-header-icon-round.png\",\"width\":48,\"height\":48,\"caption\":\"Paperless Pipeline\"},\"image\":{\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/paperlesspipeline\",\"https:\/\/x.com\/PPipeline\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.paperlesspipeline.com\/blog\/#\/schema\/person\/9b66c8fb2e1ffb2cc3142337a60ee2ff\",\"name\":\"Tim\",\"url\":\"https:\/\/www.paperlesspipeline.com\/blog\/author\/timhackbarth\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Understanding Feedback | Paperless Pipeline Blog","description":"How we process our customers feedback to be sure we come up with the perfect solution not just for them, but for all of our users.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback","og_locale":"en_US","og_type":"article","og_title":"Understanding Feedback | Paperless Pipeline Blog","og_description":"How we process our customers feedback to be sure we come up with the perfect solution not just for them, but for all of our users.","og_url":"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback","og_site_name":"Effective Transaction Management Tips for Real Estate","article_publisher":"https:\/\/www.facebook.com\/paperlesspipeline","article_published_time":"2012-04-03T17:30:08+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.paperlesspipeline.com\/blog\/wp-content\/uploads\/2021\/02\/gatsby-social-img-fb-og.png","type":"image\/png"}],"author":"Tim","twitter_misc":{"Written by":"Tim","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback#article","isPartOf":{"@id":"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback"},"author":{"name":"Tim","@id":"https:\/\/www.paperlesspipeline.com\/blog\/#\/schema\/person\/9b66c8fb2e1ffb2cc3142337a60ee2ff"},"headline":"Understanding Feedback","datePublished":"2012-04-03T17:30:08+00:00","mainEntityOfPage":{"@id":"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback"},"wordCount":245,"commentCount":0,"publisher":{"@id":"https:\/\/www.paperlesspipeline.com\/blog\/#organization"},"articleSection":["Blog"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback","url":"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback","name":"Understanding Feedback | Paperless Pipeline Blog","isPartOf":{"@id":"https:\/\/www.paperlesspipeline.com\/blog\/#website"},"datePublished":"2012-04-03T17:30:08+00:00","description":"How we process our customers feedback to be sure we come up with the perfect solution not just for them, but for all of our users.","breadcrumb":{"@id":"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.paperlesspipeline.com\/blog\/understanding-feedback#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.paperlesspipeline.com\/blog"},{"@type":"ListItem","position":2,"name":"Understanding Feedback"}]},{"@type":"WebSite","@id":"https:\/\/www.paperlesspipeline.com\/blog\/#website","url":"https:\/\/www.paperlesspipeline.com\/blog\/","name":"Effective Transaction Management Tips for Real Estate","description":"","publisher":{"@id":"https:\/\/www.paperlesspipeline.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.paperlesspipeline.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.paperlesspipeline.com\/blog\/#organization","name":"Paperless Pipeline","url":"https:\/\/www.paperlesspipeline.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.paperlesspipeline.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.paperlesspipeline.com\/blog\/wp-content\/uploads\/2020\/10\/email-header-icon-round.png","contentUrl":"https:\/\/www.paperlesspipeline.com\/blog\/wp-content\/uploads\/2020\/10\/email-header-icon-round.png","width":48,"height":48,"caption":"Paperless Pipeline"},"image":{"@id":"https:\/\/www.paperlesspipeline.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/paperlesspipeline","https:\/\/x.com\/PPipeline"]},{"@type":"Person","@id":"https:\/\/www.paperlesspipeline.com\/blog\/#\/schema\/person\/9b66c8fb2e1ffb2cc3142337a60ee2ff","name":"Tim","url":"https:\/\/www.paperlesspipeline.com\/blog\/author\/timhackbarth"}]}},"_links":{"self":[{"href":"https:\/\/www.paperlesspipeline.com\/blog\/wp-json\/wp\/v2\/posts\/1292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.paperlesspipeline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.paperlesspipeline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.paperlesspipeline.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.paperlesspipeline.com\/blog\/wp-json\/wp\/v2\/comments?post=1292"}],"version-history":[{"count":0,"href":"https:\/\/www.paperlesspipeline.com\/blog\/wp-json\/wp\/v2\/posts\/1292\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.paperlesspipeline.com\/blog\/wp-json\/wp\/v2\/media?parent=1292"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.paperlesspipeline.com\/blog\/wp-json\/wp\/v2\/categories?post=1292"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.paperlesspipeline.com\/blog\/wp-json\/wp\/v2\/tags?post=1292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}