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Your data is safe and secure
Our state-of-the-art computer servers are protected by biometric locks and 24-hour surveillance. Our product software and infrastructure is updated regularly with the latest security patches. Our network is protected by an enterprise-class firewall and all Paperless Pipeline plans include SSL encryption – guaranteed to keep your data safe. Learn more about the safety of your files here.
What is a transaction file?
A transaction file is anything from listing to pending to closed. A transaction is counted only once - when it's created. Once a transaction is created, you can change the status at anytime and it will continue to count as one transaction file.
For example, if you start a transaction file as a listing, that counts as one transaction file. If you get a pending offer on that listing, you will change the status from "listing" to "pending" and it will continue to count as only one transaction.
How does the transaction file quota work?
When you create a transaction file, it counts against your quota for the current monthly cycle. Your transaction quota is reset at the start of each month and any open transaction files you created in previous months will not count against your new quota.
Do unused transactions carry over to the next billing cycle?
Your transaction quota does not rollover each month. Your quota is reset on your billing date to the amount available for your chosen plan. You're welcome to upgrade or downgrade at any time to a plan appropriate for your company's production levels.
We have busy and slow seasons throughout the year. How do I choose the plan that works best for my office?
Paperless Pipeline allows you to upgrade and downgrade your account at any time throughout the month. When you change the plan in the middle of your billing period, you'll automatically be set to the new transaction level but you won't be billed for it until your next billing date. We do not automatically upgrade or downgrade your account, so you'll never be surprised at your monthly bill.
How many docs and transactions can be stored?
There is no limit to the number of docs and transactions that can be stored in the system. The number of transactions you can create per month is limited to your monthly payment plan.
How does the monthly billing work?
Your account is billed once per month on the day of your billing cycle. You can upgrade or downgrade anytime. If you upgrade or downgrade, you'll simply pay the new rate amount on your next billing date. You will not be charged a pro-rated amount for changes made between billing cycles. If you cancel your account, you will not be billed again. There are no refunds for past charges.
Do you charge per-user fees?
The prices you see above are all inclusive. There are no per-user fees - every Paperless Pipeline plan includes unlimited users. The prices listed above are based on the number of new transactions you create each month.
What types of payment do you accept?
We accept Visa, MasterCard, and American Express. We do not accept PayPal, nor do we accept any forms of offline payment. For your privacy, we also cannot accept payment over the phone.
I have more than one location, can I use one account for all my offices?
Yes, you can create and manage multiple office locations from within a single account. But if you'd rather keep everything entirely separate, you're welcome to create separate accounts as well. Just be sure to use a different email address for each account.